Warranty

Lifetime warranty

Thanks for choosing Hydrate! To get the most out of it, please take a moment to read this guide.

Make a warranty claim

Your Hydrate is guaranteed for life

Your Hydrate is guaranteed for life against any defect in materials or workmanship, as long as it's used according to our warnings and care instructions. If your Hydrate develops a defect under normal use, you can request a replacement.

Warnings & care

Here's how to use and care for your Hydrate the right way:

  • Don't put it in the dishwasher or the oven.
  • Never microwave it: it can cause a fire and property damage.
  • Keep away from children under 2 unless an adult is supervising.
  • Hot liquids and carbonated drinks can build up pressure inside the bottle, making the lid hard to open or forcing it off and causing injury. If you keep a drink inside for several hours, open the lid every so often to release the pressure.
  • Never try to force the lid open with tools.
  • Open the lid carefully: your Hydrate may hold hot drinks and keep them hot for hours, just as we promised.
  • Clean your Hydrate before using it for the first time.
  • Wash the lid with warm soapy water after every use. Use only dish soap, never bleach.
  • For a deeper clean, take the lid apart. Clean each piece and let it dry before putting it back together.
  • Clean and dry your Hydrate before storing it. We recommend storing it with the lid off.

Still have questions about caring for your Hydrate? Check out our FAQ.

Make a warranty claim

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